Working with Multiple & Complex Needs

Supporting ethical, integrated practice in the context of intersecting needs and complex systems.

This training supports professionals working with people who experience multiple and intersecting needs, including disability, mental health challenges, psychosocial complexity, and alcohol and other drug use.

Rather than focusing on diagnosis or siloed responses, the training emphasises integrated, person-centred and trauma-informed practice within real-world service systems. Participants are supported to navigate complexity with clarity, compassion and ethical awareness.

Key learning areas:

Understanding intersecting needs and cumulative complexity
The impact of systems, service gaps and thresholds on practice
Trauma-informed and neuro-affirming responses
Working collaboratively across disciplines and services
Ethical decision-making in complex and high-risk situations
Maintaining professional boundaries and role clarity

Who this training is for

This training is suited to professionals working in roles where complexity is a central feature of practice, including:

Disability and NDIS support roles
Community and psychosocial services
Mental health and AOD-adjacent roles
Case managers, coordinators and support workers
Team leaders and practice supervisors
Content may be adapted for mixed-role teams or specific service contexts

Delivery format

Training may be delivered as workshops, in-house organisational sessions or tailored learning programs. Content is adapted to reflect participant roles, service context and workforce experience.

For enquiries about training focused on complex and intersecting needs, please get in touch.

Enquire about Working with complex needs & dual diagnosis